Terms of Use

1. About these terms

These Terms of Use apply to the GRAVILS website and mobile applications that link to them (the “Services”). The Services are provided by SIA “GRAVILS VK”, registration number 40003374644, VAT LV40003374644, Krišjāņa Valdemāra iela 18–7, Rīga, LV-1010, Latvia (“we”, “us”). Contact: support@gravils.app.

By using the Services, you agree to these Terms. If you do not agree, do not use them. App-specific terms presented before a purchase apply to that purchase alongside these Terms. Nothing here removes rights you have under mandatory consumer law.

2. Using the Services

You do not need to create a GRAVILS account to use our apps. You must have the legal capacity to enter into these Terms or the involvement of a parent or guardian where required by law. Follow the age rating and eligibility rules of the store through which you obtain an app.

We grant you a limited, non-exclusive, non-transferable license to use the Services for lawful personal use, subject to these Terms and the applicable store rules. You must not interfere with security, introduce malicious software, bypass purchase restrictions, infringe other people’s rights, or reverse engineer the Services except where applicable law permits it.

3. Photos, content, and results

You retain your rights in the photos and other content you use with an app. Only use content that you own or have permission to use, including permission from people shown where required. You allow the app to process that content on your device as needed to carry out the features you choose; this does not transfer ownership to us.

Photo processing takes place on your device. We do not store your photos on our servers or send them to external AI services. If you choose to save or share an image, the destination you select may process or store it under its own terms.

Edited images and virtual previews are visual approximations. They do not guarantee an exact hairstyle, clothing fit, color, or real-world outcome. Check relevant details with the salon or retailer before making a decision.

4. Purchases and subscriptions

Some app features may require a one-time purchase or a subscription through the App Store or Google Play. The price, currency, billing period, included features, applicable taxes, and any trial or introductory offer are shown before you confirm a purchase. No purchase is made through this website.

Where a subscription is identified as auto-renewing, it renews for the period shown at checkout unless you cancel before the renewal deadline specified by the applicable store. Payment is charged to your Apple or Google payment account under that store’s rules. Price changes are subject to store notice and consent requirements and applicable law.

If a free trial or introductory offer is available, its length, eligibility, and subsequent price are shown before enrollment. Unless the offer says otherwise, an auto-renewing trial converts to a paid subscription if you do not cancel by the store’s stated deadline. A trial is not promised for every app or purchase.

5. Cancellation, restoration, and refunds

Manage or cancel a subscription in your Apple or Google account settings. Deleting an app, stopping use, or emailing support does not itself cancel store billing. Cancellation normally stops future renewal; access continues until the end of the paid period, subject to the store’s rules and any refund.

Use the app’s restore-purchases option where available, or contact us for help. Restoration depends on the original store account and product; a purchase on one platform does not automatically transfer to another.

Refund requests are handled through the store that processed the purchase, according to its policies and applicable law. Nothing in these Terms limits statutory refund, conformity, or withdrawal rights. Any legally required consent to immediate delivery of digital content and acknowledgment about withdrawal rights must be obtained during the purchase flow, not presumed from these Terms.

• Manage Apple subscriptions · Request an Apple refund
• Manage Google Play subscriptions · Google Play refunds

6. Local stores and third-party services

A virtual try-on or store catalog does not make us the seller of clothing. Unless clearly stated otherwise, availability, prices, delivery, returns, and purchases from a retailer are governed by that retailer’s terms. External websites and app stores operate independently. We are not responsible for their content or actions, except where applicable law makes us responsible.

7. Our intellectual property

The GRAVILS name, website design, app software, and other material we provide are protected by intellectual property laws. Except for the license above and rights allowed by law, these Terms do not permit you to copy, resell, or distribute our software or branding. This does not restrict your rights in your own content.

8. Privacy

Our Privacy Policy explains device-side photo processing, technical and usage data, subscriptions, service providers, and your rights. Access to device features such as photos or notifications is controlled through the app and device permissions. Privacy rights and consent requirements are not waived by accepting these Terms.

9. Availability, changes, and termination

Features may differ by app, device, operating system, or location. We may maintain or change the Services, or restrict access in response to serious misuse, security threats, or legal requirements. Where a change materially affects a paid service, we will provide any notice, continued access, cancellation options, or remedies required by applicable law. We do not reserve a right to remove paid entitlements without the protections required by law.

You may stop using the Services at any time. Store subscriptions must be canceled separately.

10. Liability and consumer protection

We exercise reasonable care and skill in providing the Services. To the extent permitted by law, we do not guarantee uninterrupted or error-free operation or any particular result from an image preview. We are not responsible for losses that were not reasonably foreseeable or arise from use contrary to these Terms.

Nothing excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, intentional misconduct, or other mandatory protections. Statutory rights relating to digital content and services remain unaffected.

11. App store terms

Apple and Google are not parties to these Terms and do not provide the Services on our behalf. Their store, payment, and license rules also apply. For an iOS app, Apple’s Standard End User License Agreement applies unless the app’s store listing specifies a valid custom license. These Terms supplement, rather than replace, applicable store license terms.

12. Governing law, disputes, and updates

These Terms are governed by Latvian law, without depriving you of mandatory protections of the law of your country of habitual residence. Nothing requires a consumer to bring a claim in a court other than one available under applicable law. Please contact support@gravils.app so we can try to resolve a concern; this does not restrict your right to seek legal remedies.

We may update these Terms. The revision date appears above. Material changes will be communicated as required by law, and any necessary consent will be requested. Changes do not retroactively remove accrued rights.